The Federal Investigation Agency (FIA) and the National Cyber Crime Investigation Agency (NCCIA) operate as independent law enforcement bodies in Pakistan, each with a distinct mandate. The FIA is a federal agency responsible for investigating human trafficking, immigration control, money laundering, economic and financial crimes, terrorism and matters that touch on national security. The NCCIA is a specialised agency dedicated to cyber-related offences, handling online fraud, harassment, financial scams, unauthorised access and the protection of critical digital infrastructure.
Both organisations work within their defined jurisdictions and contribute collectively to the security and stability of the country. Understanding FIA NCCIA roles helps citizens direct complaints to the appropriate authority so cases are handled by the right specialists. For matters that fall under the FIA’s remit contact the agency by calling 1991 or by emailing complaints@fia.gov.pk. For cybercrime incidents approach the NCCIA by calling 1799 or emailing helpdesk@nccia.gov.pk.
Directing complaints to the correct agency speeds up investigations and ensures victims receive the specialised attention required. When in doubt, consider whether the primary nature of the incident is federal or digital and use the listed contact channels to report the matter promptly.
