ABHI Microfinance Bank and Jaffer Business Systems have signed a memorandum of understanding to jointly explore AI-led digital innovation aimed at transforming customer experience and operations. The collaboration sets a practical framework for assessing emerging technologies and developing AI banking capabilities relevant to Pakistan’s microfinance sector.
Under the non-binding MoU, teams from both organisations will spend the next twelve months in structured discussions to evaluate use cases, pilot ideas and map clear pathways for implementation. The phased approach allows careful testing and refinement before any specific commercial or operational agreements are finalised.
Areas of exploration include modern digital platforms, data-driven tools, intelligent automation and AI-based modules aligned with evolving banking requirements. The partners emphasised responsible innovation and a shared commitment to financial inclusion to ensure digital progress translates into improved access and smoother customer journeys for underserved communities.
The understanding includes robust provisions on confidentiality, intellectual property protection and governance. Each party retains ownership of its existing intellectual property, and the MoU provides flexibility for both sides to thoughtfully consider opportunities while preserving legal safeguards. The agreement is governed under the laws of Pakistan with Islamabad as the jurisdiction and contains structured dispute resolution provisions.
The agreement was executed by Muhammad Farooq Kamran, Chief Financial Officer, and Mariam Pervaiz, Chief Commercial Officer, on behalf of ABHI Microfinance Bank, and by Sara Hasan, Head of JBS Consulting, and Adil Wadood, General Manager, representing Jaffer Business Systems. The signing was attended by Kabeer Naqvi, Entrepreneur in Residence at ABHI, and Veqar Islam, Chief Executive Officer of Jaffer Business Systems, alongside senior members of both leadership teams.
Stakeholders said the collaboration will focus on embedding practical AI banking solutions that are relevant, scalable and grounded in real-world needs, supporting ABHI’s evolution into a more digitally focused financial institution and contributing to Pakistan’s broader drive to modernise its financial ecosystem.
