OpenAI has reinstated its popular GPT-4o model for Plus users after widespread criticism of its latest update, GPT-5. The company made GPT-5 the default option, but users quickly voiced their dissatisfaction, describing the new model as less engaging and “soulless” compared to GPT-4o.
The switch to GPT-5 led to immediate backlash from the community. Many users expressed that GPT-4o felt “warmer” and “more alive,” with some comparing its removal to the loss of a friend. Feedback poured in on social media and forums, where fans lamented the loss of what they felt was a more personable and relatable AI.
OpenAI CEO Sam Altman acknowledged that a technical issue at launch—a router bug—caused GPT-5 to underperform, making it appear less intelligent than intended. The company has committed to refining GPT-5’s behavior to better meet user expectations.
For now, GPT-4o is once again available for paying Plus subscribers, as OpenAI works to address the concerns raised by its community. The episode highlights the significance of personality and relatability in AI products, reinforcing that users grow attached to digital experiences that feel human.
