Islamabad: The Inter Boards Coordination Commission (IBCC) organized a one day training on customer care and effective communication skills at the Auditorium of the Federal Board of Intermediate and Secondary Education (FBISE), Islamabad.
The training aimed to improve customer care service standards, strengthen communication skills, and promote professionalism among IBCC officials dealing with applicants. Officials from IBCC Headquarters and the Regional Offices in Lahore and Peshawar took part in the workshop.
Ms. Ammara Nasim, Deputy Secretary, Ministry of Federal Education and Professional Training (MoFE&PT), Government of Pakistan, attended as chief guest. In her remarks, she said effective communication and customer care are essential for quality public service delivery, and that front line staff help shape the public image of an organization through professionalism, courtesy, and clear communication.
The training was arranged by Ms. Sadia Naz, Deputy Director (Capacity Building & International Linkages), IBCC. The sessions were conducted by Ms. Sidra Khuram, Head of MIPD and Master Trainer at HO Group, who led interactive training on customer care, effective communication, and professional conduct.
Participants engaged in discussions, role playing activities, and workplace based learning exercises during the workshop. The event concluded with a certificate distribution ceremony, where participants were awarded certificates for their active participation and successful completion of the training.
Notable attendees included Mr. Muhammad Muneeb Javed, Director Administration & Finance, IBCC, Ms. Sadia Naz, Ms. Sidra Khuram, and officials and staff members from IBCC Headquarters, Regional Offices Lahore and Peshawar.
